The Butterfly Cake Shop Ltd Terms and Conditions

By purchasing a cake / cupcake / bouquet from the The Butterfly Cake Shop Ltd it is assumed that you have read and accept my terms and conditions in full.

Prices

All prices are non-negotiable and priced according to your exact specifications of design and size of cake/cupcakes/bouquet.

Allergies

Any allergies must be declared at the time of placing your order. The Butterfly Cake Shop Ltd hold no responsibility for any food allergies or reactions that are not declared at time of purchase. Please see www.thebutterflycakeshop.co.uk/allergyinfo for more information.

Orders

Once an order is placed, adjustments and alterations may only be made at the discretion of The Butterfly Cake Shop Ltd on an individual basis. We reserve the right to refuse any adjustments and alterations after an order is finalised.

Any non collected orders due to sickness or extreme circumstances are refundable only at The Butterfly Cake Shop Ltd discretion.

Customer design specifications are available within the online shop. Final designs and variants thereof are at the final discretion of The Butterfly Cake Shop Ltd to ensure the best possible result for each individual customer.

Due to the nature of these products I cannot always guarantee 100% uniformity in colours from order to order, separate batches may vary slightly, however I always endeavour to keep consistency.

Different sized cakes/cupcakes/bouquets contain different variants of design and colours. Final design specifications are at The Butterfly Cake Shop Ltd discretion.

If you are in any way unhappy with your order please inform me promptly so that I can rectify any issues in a timely fashion.

Collection/Delivery

Collection and delivery times are selected via an online calendar by the customer or finalised at the time of booking. Once you have selected your preferred collection or delivery time it is your responsibility to adhere to the chosen time and date. Failure to do so will result in your order being resold. Any rescheduled collection or delivery times will be solely at The Butterfly Cake Shop Ltd discretion and cannot be guaranteed under any circumstances.

Transportation & Storage

Due to the perishable nature of these products I do not recommend keeping longer than three days.

Refrigeration can alter the flavour and texture of the product. Store in a cool, dry place if necessary. Keep out of direct sunlight or hot rooms. When transporting the cake/cupcakes/bouquet please drive with care and keep the item flat. 

Payments

All payments are taken in full at check out via our online payment system or via bank transfer. Your order is not finalised until I have received full payment in advance (or a deposit of ordering for a wedding). 

Deposits are only necessary for wedding cakes/cupcakes/bouquets – this will be discussed individually and finalised at a consultation between customer and The Butterfly Cake Shop Ltd . Deposits are hereafter non refundable.

Refunds

We reserve the right to refuse a refund of any order placed via this online shop or via a messenger service should we deem it unreasonable or unsuitable to do so. Refunds or replacements cannot be issued without return of product.

There are no refunds available on any perishable item.